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FAQ

1. What is T22?

T22 is the only tracking device that uses easy to understand landmarks to show it's location. The location is determined by GPS satellites and you use a regular GSM phone to send and receive text messages from your T22. It is NOT a navigation device, but instead helps you keep your family, friends and assets safe.

2. What is GPS?

The Global Positioning System, usually called GPS, is the only fully-functional satellite navigation system. A constellation of more than two dozen GPS satellites broadcasts precise timing signals by radio, allowing any GPS receiver to accurately determine its location (longitude, latitude, and altitude) in any weather, day or night, anywhere on Earth.

GPS has become a vital global utility, indispensable for modern navigation on land, sea, and air around the world, as well as an important tool for map-making and land surveying. GPS also provides an extremely precise time reference, required for telecommunications and some scientific research, including the study of earthquakes. GPS receivers can also gauge altitude and speed with a very high degree of accuracy.

3. What affects GPS accuracy?

Many factors affect how accurate your GPS is. The atmosphere, the ionosphere and the position of your receiver could all affect GPS accuracy. Any buildings, natural structures or heavy foliage that obstructs the GPS' view of the sky may decrease the position accuracy.

4. Does my T22 need a SIM card?

Yes, think of your T22 as another phone. You insert a SIM card and that phone number is where you send your text messages to.

5. What if I am outside GSM coverage area?

Your T22 will store up to 20 outgoing messages until it is connected to the GSM network. Incoming messages to your T22 are stored in the GSM network.

6. What if I go inside a building and lose GPS signal?

Your T22 stores your location when you enter the building and once outside and moving it will start updating your location again. The same applies to tunnels.

7. Why is my T22 not responding?

  • Check if the unit has power and not sleeping. You may see this with its green LED blinking. If this is your first use or the unit has been stored, charge the battery for 3.5 hours.
  • If your T22 is installed then verify that GSM is working by calling the unit to see if you hear a ring tone.
If no ring tone:
  • There may be no GSM coverage, so move the unit to a suitable location.
  • Verify that the PIN code was removed from the SIM.
  • Remove the PIN code from the SIM.
  • Verify you have the correct phone number.
  • Verify that the SIM is properly inserted.
If you hear a ring tone:
  • Verify that the pre-paid SIM has credits (you can check that the SIM is ok by inserting it in a mobile phone and sending an SMS).
  • Verify the user has a high enough authority to send the command.
  • Verify that your phone number is correct in the user list. If you are not sure you can easily re-register yourself as the owner by sending OWNER,password to the unit.
  • Remove and re-insert the battery in the unit, or send the BOOT command via SMS to your T22.

8. How does T22's security system work?

There are 3 user levels in the system:
1. Owner - Can issue configuration commands and all below.
2. Friend - Can use the reporting of the system and Guest commands.
3. Guest - Can issue Find, Help and Status commands.

Unregistered users and users without high enough security will not receive any response from the T22. This prevents unauthorized access of your location.

The owner sets a password that can be used to re-register if your phone is lost.

9. What if I lose my phone?

You can re-register yourself as an owner by sending OWNER,password to your T22.

10. What if I move to another country?

You can update the landmarks in your T22 for over 220 countries.

11. I am unable to get my first location for more than 5 minutes, what could be the problem?

1. There should be no nearby tall buildings or houses.
2. Antenna signal will not pass through metallic or magic type tint.
3. Vehicle should not be moving when trying to get your first fix.
4. Units should not be placed or covered behind metal objects.
5. Acquiring your first location should take only 1 to 5 minutes with a good GPS signal in the area. Should the acquiring of a signal take too long, simply remove the unit's battery and re-insert it again - this re-starts the search process.

12. How long does it take for the unit to get its position?

With ideal conditions 1 to 5 minutes the first time you use the unit. The unit can re-establish its location in a few seconds.

13. How many landmarks can the system hold?

T22 can hold over 15,000 landmarks. Users can add hundreds of their own landmarks.

14. Why is my T22 not charging?

1. Check that the battery is installed.
2. If first use or after a long period of storage, charge the battery for 3.5 hours. The power light will come on in 5-10 minutes.
3. Replace the battery. Like mobile phones a T22 battery will wear out after a few years.

15. How long does the battery last?

One day with constant usage and weeks with limited activity. This is determined by how much time the unit is sleeping.

16. How do the sleep modes work?

T22 is designed only to use power when moving. T22 goes to sleep one hour after a trip or 10 minutes after waking up. T22 uses progressive sleep modes to save battery life. These modes are configurable.
  • The first mode shuts off the GPS and wakes up once an hour for 6 hours.
  • The second mode shuts off the GPS and GSM and wakes up once an hour for 5 days.
  • The third mode is like the second but wakes up once a day until the battery is depleted.
T22 wakes up when movement is detected, the ignition is turned on, a button is pressed, or when an SMS is received (sleep mode 1 only). You can turn sleep mode off, or change the wakeup time and length of the sleep modes.

17. Can the Trip Start report be turned off so that I still receive the Trip End summary?

Yes, just send the command set,tripstart,0 to your T22.

18. How do I know the IMEI of my unit?

There are several ways:
1. Send VERSION command to the unit.
2. Take out the battery and check the sticker on the unit.
3. Check the box of your T22 under the barcodes. To know that your T22 is not a fake, check that the IMEI on the sticker under the battery is the same as the IMEI mentioned in the output after sending VERSION command to the unit.

19. Why every town or village does not have detailed Point of Interest landmarks?

Because of the memory size limitations of Tramigo T22 (15000 landmarks maximum), the size of every TLD is optimized in a way that Point of Interest landmarks cover all capitals and major cities and as many villages as possible.

20. How far TLD landmarks are from each other (landmark density)?

Landmark density varies from capitals and major cities (50 - 500 meters) to rural areas where village density defines distance of individual landmarks.
   
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